FAQS

Q1: How long will it take to ship my order?
A: Orders are processed in 1–3 business days. Standard delivery takes 10–25 business days.

Q2: Can I change my shipping address after placing order?
A: Please contact us immediately via support@sdjwei.shop. We can modify address only before the package is shipped. Once shipped, address cannot be changed.

Q3: What should I do if my package is lost?
A: Contact us with your order number. We will help track the parcel and discuss solutions.

Q4: How to apply for return?
A: Send email to support@sdjwei.shop within 30 days of receipt with order number and product photos, follow our return guide.

Q5: When will I get my refund?
A: After we receive and inspect returned goods, refund will be processed. It usually takes 5–10 business days to reflect on your payment account.

Q6: Do I need to pay customs tax?
A: Import duties and local taxes are the responsibility of the buyer, depending on your local customs rules.